Frequently Asked Questions
Everything you need to know about our premium Australian wool and knitwear.
What is the quality of the wool used in your products?
We pride ourselves on using 100% pure wool, predominantly sourced from Australian growers. Our yarns are known for their exceptional softness, durability, and natural breathability, making them perfect for both hand-knitting and luxury garments.
How long does shipping take for domestic and international orders?
Domestic orders within Australia typically arrive within 3-7 business days via Australia Post. International shipping times vary by destination but generally range from 10-21 business days depending on customs processing.
What is your return policy for yarn and apparel?
We offer a 30-day return policy for unused yarn in its original condition and unworn apparel with tags attached. Please note that for yarn, we cannot accept returns if the ball has been wound or the label is missing.
Can I match dye lots if I need more yarn for a project?
We always strive to fulfill individual orders with the same dye lot. If you are ordering more yarn to complete a project, please include the specific dye lot number in your order notes, and we will do our best to match it from our current stock.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay for flexible interest-free installments.
How should I care for my woollen garments?
To ensure the longevity of your woollens, we recommend a gentle hand wash in cool water using a wool-specific detergent. Always dry your garments flat in the shade to prevent stretching and avoid tumble drying.